Terms & Conditions

Please remember that the colours shown in the photo may vary depending on the settings of your computer.

 

We aim to post your items within 1 working day after we get payment from you.

 

Free Pick up

We provide a free collection service for orders placed online. Goods will be ready for collection the day after placing an order with Aggies Craft. Please note this is by appointment only. Please give us a call on 02088900426 to arrange time and date.

Order to be collected from:

4 Hamilton Road

Feltham

Middlesex TW13 4PW

 

Delivery Information

United Kingdom

 

Large letter up to 20 napkins or 25 small A4 rice papers or 8 large papers only

Price £1.45

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Small parcels

(paint, mediums, liquid pearls, sponges, blanks, everything except napkins and papers)

Price £3.99

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Postage of large orders over 2kg or over £50 are calculated individually according to their weight and size.

 

International Postage

At the moment postage for orders outside UK is calculated individually, according to their weight and size and the country the items are being posted to.

 

How to place an order if you reside outside of the UK?

Go to our website and shop as you would normally do. When you finish, choose the  "Free Pick Up" option.

Send us an email with information regarding your international postage requirements. Please include your order number in your email.

Our team will put and weight your order together. Then we will contact you to let you know what the total including postage is.

After you accept these charges we will wait for your payment.

When you make a payment we will post everything to your address.

We suggest to use PayPal as payment method as this is going to be the cheapest option and you can change currency to have a look how much you are paying for your order.

 

Returns

If you are not happy about the quality of the products you are entilted to a replacement or refund subject to the following terms:

-you must contact us within 7 days from receipt of order

-you are responsible to  return the goods unused, in their oryginal packaging to the following address; 4 Hamilton Road, Feltham, Middlesex TW13 4PW

-posting charges are to be paid by the customer

-the goods are the customer responsibility until they reach Aggies Craft. Please obtain a Proof of Postage in case they are damaged or lost in transit.

-order cancellation must be in writing

 

Faulty Item

Faulty items must be reported to us within 14 days of receipt of order. In most cases you will need to post goods to us for further invastigation at your own expense.

 

Privacy Policy

To make a purchase in our shop, you will be asked to provide your name, email address and delivery address. We securely store this information and we do not sell, trade, lease or distribute this with third parties.

 

Cookies

Cookies are very small text files that are stored in your computer each time you visit our store. They help us track information about your visit. You can disable cookies at any time but this may stop our website from functioning properly.

The cookies are used for the shopping basket, because when you add an item to it, a cookie is added to your computer in order to remember what you put in the basket.